Many of you may already be aware of the new rules from MasterCard and Visa regarding online transactions (known as “Verified by Visa” and “MasterCard SecureCode” - collectively known as 3D Secure), as many online stores have been using 3D for some time.

MasterCard have issued a rule which states that all Maestro cards MUST have a full 3D Secure Authentication in order for the transaction to be authorised. We will therefore be switching on 3D secure on Saturday 30^th June otherwise payments may well be declined by the issuing banks of cardholders.  

3D Secure is the online equivalent to Chip and PIN where the customer is required to enter a password before the transaction process can be completed. 

How will this affect you?  
In a 3D Secure transaction, you must register for Verified by Visa (VbV) or MasterCard SecureCode (MSC) with your issuing bank if you haven’t already done so.

This basically means that when you place your order you will be asked to register your card before continuing with the transaction. You will need to choose a password and this will only have to be done once for all your online transactions via any merchant that uses 3D Secure.

The transaction process is as follows:

*  You will add products to your shopping cart as usual.

* At the checkout stage when you pay by Visa, Visa Delta, Visa Debit, Maestro or MasterCard, you will be redirected to your issuing bank where you will need to enter your password.

* The bank will verify the password and the transaction will continue as normal.

If you wish to discuss this or prefer to order off line please call us on 01494 771419 - we're here to help!

Kind regards

Coconut Connections