COCONUT CONNECTIONS LTD
Privacy Policy
Terms
and Conditions
At Coconut Connections we strive to protect your privacy and rights. We have set forth this statement to explain the information we collect from you, how we use that information, and your legal rights regarding that information.
Who has access to my information?
The information you provide is controlled by Coconut
Connections Limited of 5 Sycamore Dene, Chesham, Bucks. HP5 3JT.
What information do we collect and how do we use it?
When you place an order, we need to know your email address, telephone number, billing address,
and where appropriate your delivery address, and company name if you are a business.
You may optionally provide your fax, mobile number and website
address which helps us contact you urgently if there is a problem with your
order. Please note that if we cannot contact you in the event of a concern
regarding your order, then Point
15 of our Terms and Conditions will apply.
We may provide your telephone number to a courier should they need to contact you regarding your
delivery but it will not be used for any other purpose. We do not engage
in telemarketing.
If you choose to pay by credit or debit card, you will be asked to provide your card details on a secure form using 128-bit encryption. These are held securely by
Protx. We do not get to see your card details. All credit card refunds are made through
Protx who ensure the correct card is credited.
When you choose to contact us through a web form, we need your name, email address, and telephone number. This information is used to contact you if we need to respond to your question.
We use a cookie to store your basket contents during your visit.
We may from time to time analyse your personal information and profile to enable us to review, develop and improve our products and services which we offer and to enable us to provide you with relevant information through our marketing
programme. If you do not wish to receive information regarding new products and services, company news, or changes to this website, you may opt-out
at any time using the link provided.
We may use your personal information in the prevention and detection of fraud.
How do we protect your information?
When you place an order with us, we take all reasonable steps to ensure your personal information is stored safely on our servers. Only employees of the
Coconut Connections Limited who handle the technical management of our website can access your information. In accordance with UK Data Protection legislation we follow strict security procedures in the storage and disclosure of information you provide to prevent unauthorised access. Our procedures mean we may occasionally request proof of identity before disclosing information to you. We cannot however guarantee the security of any data you disclose to us online.
Do we disclose your information to third parties?
We do not sell, trade or rent your personal information to third
parties - ever.
We employ other companies and individuals to perform functions on our behalf. These may include packaging companies to fulfill orders, couriers
and Royal Mail to make deliveries. These companies will have access to your personal information, but may not use it for any other purpose and are required to process the data in accordance with UK Data Protection legislation.
Your consent and rights
By using our website you consent to the collection and use of this information by
Coconut Connections Limited. Changes to this privacy policy will be posted to this page so that you are kept informed of the information we collect, how we use it, and under what circumstances we disclose it.
Please note the information you provide will not be transferred out of the UK.
Under UK Data Protection legislation you have a right to see the personal information that we keep about you, upon receipt of written request (by post).
The address to write to is Coconut Connections Ltd., 5 Sycamore Dene, Chesham
HP5 3JT.
Registered under the Data
Protection Act 1998 No. Z7118022.